Effective Date: July 15, 2025

Ascend Skills (“Ascend,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether online through our website, through text messaging, or through our training programs and workforce services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information you voluntarily provide and data collected automatically when you interact with our website, services, or communications.

A. Information You Provide to Us

This includes:

• Contact Information: Name, email address, phone number, mailing address.
• Application Details: Date of birth, education history, employment history, certifications.
• Payment Information: When enrolling in a paid course.
• Communication Preferences: Email and SMS opt-ins.
• Workforce Development Data: If you’re referred by a workforce board or government agency, we may collect relevant eligibility or funding data with proper authorization.

B. Information Collected Automatically

We may collect:

• Device and Usage Data: IP address, browser type, device identifiers, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: To improve site performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide and manage our training programs and student services.
• Communicate with you about enrollment, class updates, and support.
• Personalize your learning experience.
• Comply with legal, regulatory, or reporting obligations.
• Send promotional offers, newsletters, and SMS messages when you opt-in.

3. Sharing and Disclosure of Information

We may share your information with:

• Service Providers: Vendors that support program delivery, customer service, marketing, or technology infrastructure.
• Workforce Boards & Government Agencies: If you’re participating in a WIOA-eligible program or other publicly funded training.
• Third-Party Education or Employment Partners: With your consent or to fulfill services.
• Legal Authorities: When required to comply with legal obligations, subpoenas, or court orders.

We do not sell your personal information.

4. SMS and TCPA Compliance

By submitting your phone number and opting in, you agree to receive autodialed and/or prerecorded messages and texts from Ascend Skills at the number provided.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out anytime by replying STOP or contacting us directly.
• We will never share your phone number with third parties for their marketing purposes without your explicit consent.

5. Your Choices and Rights

You may:

• Update your account information at any time.
• Unsubscribe from emails via the link in any email.
• Opt out of text messages by replying STOP.
• Request access to or deletion of your personal data, where applicable by law.

6. Data Security

We implement industry-standard safeguards to protect your information from unauthorized access, disclosure, or loss. However, no internet or email transmission is ever fully secure.

7. Children’s Privacy

Ascend Skills does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn we have collected personal data from a child under 13, we will delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you via email or website notification.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Ascend Skills Privacy Team
Email: support@ascendskillsnow.com
Phone: (832) 813-2007
Address: 2325 E Camelback Rd, Suite 400, Phoenix, AZ 85061

 

California Residents: Your Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).